Privacy Policy

We take your privacy seriously at The Gentlebros Pte. Ltd. (“The Gentlebros”). We’ll do our best to be open and transparent with what information we collect and how we use it.

This website and our products, mobile applications, console or PC applications, and any additional services (collectively “Services”) controlled by The Gentlebros and its affiliates (“we”, “our”, or “us”) are governed by this Privacy Policy (“Policy”). This Policy will explain what information we collect, why we collect it, and how we use it.

If you have any questions about this Policy, please contact us at contact@thegentlebros.com

By using the Services, you are consenting to this Policy and the processing and storage of your data, including your personal information, in the manner provided in this Policy. If you do not agree with these terms you may not use the Services.

Changes

Our Privacy Policy may change from time to time to reflect changes in the law, in our Services, and in our business. We will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain Services, email notification of Policy changes).

Version 1.0.0 (July 21, 2020):
Added a general Privacy Policy.

Data Collection, Use, Disclosure and Retention

Technical Support

When you contact The Gentlebros’ Technical Support via our contact form or by email regarding issues about our Services, we collect your email, so that we can reply to you and provide appropriate technical support.

We may also ask for additional information needed to solve the issue. Examples of such information include text logs created by the game, or your save game files. Sharing such information with us is voluntary.

We delete the email thread and information as soon as the issue is close.

Crash Logs

If a crash occurs while using our Services, some platforms such as iOS on Apple devices, may collect anonymized data about the crash, and in turn provide us with the crash log data to help us identify the cause of the crash and address it in a future update. These crash logs contain information such as the state of the app, operating system, and device at the time of the crash, but not your private data.

You may opt out of such crash log reporting if you wish. Please refer to the privacy documentation and features of the platform you use to access our Services.

We retain crash logs for 30 days.

Email Notifications

When you subscribe to email notifications on our website, we collect your name and email in order to send you updates about any exciting news that The Gentlebros may have to share.

You can unsubscribe if you no longer want to receive email notifications from The Gentlebros. Your name and email will be deleted from the subscriber list.

Third Party Operators and Services

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you on the Services. Similarly, you might purchase one of our games on the App Store, but our Privacy Policy does not apply to that transaction. We also do not control the privacy policies or your privacy settings on third-party sites, including social networks and the stores selling our digital and physical products.

For further information, please see the relevant privacy policies for each Third Party Operator.

For convenience, we have included links to our major Third Party Operators below (this is not an exhaustive list):
Apple: https://apple.com/legal/privacy/
Google: https://policies.google.com/privacy
Steam: http://store.steampowered.com/privacy_agreement
GOG: https://gog.com/support/policies/gog_privacy_policy
Facebook: https://facebook.com/about/privacy
Discord: https://discord.com/privacy
Twitter: https://twitter.com/privacy
Mailchimp: https://mailchimp.com/legal/privacy/

Underaged Users / Children

The data collection, use, disclosure and retention of data from users under the age of thirteen (13) (“Underaged Users”) are treated in the same way as for other users, as described in this policy. Parents can learn more about how we handle data by contacting us at contact@thegentlebros.com.

Data Subject Rights

You have rights to request access to, modify and delete any personal information collected by us. If you have any questions or requests about how we handle player data you can contact us at contact@thegentlebros.com.